Relay
Turning paper sign-offs and repetitive tasks into digital workflows that run themselves.
−80%Approval wait time
30+Forms digitized
0Cases slipping through the cracks
Challenge
Expense claims, purchase requests and new projects all required paper sign-offs. Documents traveled from desk to desk and office to office, progress was hard to track, and things regularly fell through the cracks.
Approach
- We mapped every form and approval rule across the company and designed a flexible, configurable workflow engine.
- It connects to the company’s existing account system and messaging tools, so to-dos and reminders go straight to the person responsible.
- AI reads incoming requests, categorizes each case and drafts a review note — managers just confirm.
- Every decision is fully logged, making later audits and lookups easy.
Results
Approvals went from hand-carrying paper forms around the office to collect signatures and company stamps — still standard practice at many Taiwanese firms — to a single click. Managers approve from their phones, and the admin team is free of repetitive busywork.