The next-gen
back office
A back office you run by talking to it
Xena AI is an AI that gets things done. On your site it greets visitors; in the back office it looks things up, edits content, updates orders and runs workflows — within your permissions, after you confirm.
The whole shop in one question
Ask “anything from yesterday to deal with?” and Xena checks orders, traffic and support on its own, then sums it up.
A whole batch, one confirmation
It drafts all five replies, shows you the batch, and sends only after one press of Confirm.
Say it once, automate it
It turns what you just did into an automation — anything it’s unsure about, and every refund, still comes to you.
Within your permissions, all logged
It only does what you’re allowed to do; every step goes into the activity log, and edited content can be restored.
These are the MCP tools every back office actually provides — Xena AI and your own AI tools use the very same set.
Wherever it comes from,
one person can do the same things
The admin pages, Xena AI and AI tools connected over MCP (such as Claude) all go through one permission table. Try another role —
Admin pagesXena AIYour AI tools→One permission table
Owner
- Site contentAllowed
- Orders & refundsAllowed
- Support conversationsAllowed
- CouponsAllowed
- AutomationsAllowed
- Site settings & staff rolesAllowed
Manager
- Site contentAllowed
- Orders & refundsAllowed
- Support conversationsAllowed
- CouponsCan’t delete
- AutomationsAllowed
- Site settings & staff rolesView only
Fulfillment
- Site contentView only
- Orders & refundsAllowed
- Support conversationsAllowed
- CouponsCan’t delete
- AutomationsApprove only
- Site settings & staff rolesNot allowed
Staff
- Site contentView only
- Orders & refundsLook up, update shipping
- Support conversationsReply, can’t close
- CouponsNot allowed
- AutomationsApprove only
- Site settings & staff rolesNot allowed
- Confirm before actingChanges, sends and deletions are listed first and only run when you press Confirm.
- Type to confirm big changesChanging the bank account, for example, means typing a set word — and every owner is notified.
- Owner approval for large refundsRefunds over the threshold text the owner and wait for their approval.
- Every step is loggedWho changed what, when and how is written to the activity log, and content can be restored.
What Xena does
Run the back office by talking
Look up orders, edit content, read reports, send notices — in one sentence. Forms, cards and choices appear right in the conversation.
Back office · ConsolePermissions follow the person
Xena works with the signed-in person’s own role: what they can’t see, it can’t see; what they can’t change, it can’t change.
Owner · Manager · Fulfillment · StaffConfirm, then act
Changes, sends and deletions are listed first and run only after you confirm. Important changes need a typed confirmation, and edited content can be restored.
Confirm cards · Activity log · RestoreOpen to MCP
Every back office is an MCP server: Claude and other MCP-capable AI tools can connect and work in it — with the same permissions and the same confirmations.
Model Context ProtocolAI support on your site
Answers visitors, guides them to the right page and hands off to a person when needed. Conversations and contact details land in your support inbox.
Website · Human handoff · InboxSay it once, automate it
Turn what you just did into an automated workflow: new inquiries and problem orders are handled as they arrive, and anything uncertain or involving a refund comes to you.
Workflows · Human review
Thedetails
- What it does
- Answers and lookups, summaries, replies and content, actions, automated workflows
- Where
- Website chat, LINE and your back office — also inside StudioX Console and the app
- Models
- Auto: picks the right model for each question
- Permissions & safety
- Acts with the signed-in person’s permissions; confirms before changes, records every step, edits can be undone
- Connect
- MCP: plugs into websites, back offices and other systems; Claude, ChatGPT and other AI tools can use the same tools
FAQ
Didn't find your question? Ask us directly →
How is Xena different from an AI chatbot?
A chatbot only answers. Xena connects to your website, back office and systems, so it can look up real data and do the work — ship orders, reply, edit content, set up workflows. It acts with the signed-in person’s permissions and always asks you to confirm before changing anything.
Could Xena mess up my data?
No. Xena can only do what the signed-in person is already allowed to do. Before any change it lists what it will do and waits for your confirmation; every step goes into the activity log and edits can be undone.
Do I need a StudioX website to use it?
Xena connects to systems over MCP. Websites and back offices built by studiox are connected from day one; for other websites or systems, talk to us about connecting them. Xena is also right there inside StudioX Console and the app.